SakerThis Privacy Policy explains how Epaifa Global Trading Co Ltd ("we", "us"), operator of SakerCRM, collects, uses, and protects information when you use our website and CRM. We are based in Dubai, United Arab Emirates.
1. Information we collect
We collect: (a) account information you provide (name, company, WhatsApp/email, country); (b) the lead and customer data you choose to import or capture in the CRM; (c) usage and device data (log, IP, browser); and (d) information from cookies and similar technologies.
2. How we use information
We use information to provide and operate the CRM, sync ad leads, enable WhatsApp follow-up and visit tracking, generate reports, provide onboarding and support, secure the service, and comply with law. We do not sell your data.
3. Your leads and data belong to you
Customer and lead records you put into SakerCRM are your data. We process them on your behalf as a service provider, only to operate the service and follow your instructions. You can export or delete them at any time.
4. Sharing and sub-processors
We share data only with trusted sub-processors needed to run the service — for example cloud hosting, Meta/WhatsApp Business Platform, advertising platforms you connect, and AI providers used for assistant features. They are bound to protect your data and process it only on our instructions.
5. Messaging and ad platforms
If you connect WhatsApp, Meta, TikTok, Google, or similar accounts, those services process data under their own terms and privacy policies. You are responsible for having a lawful basis and consent to contact your leads.
6. Security
We apply role-based access control, encryption in transit, access logging, and an audit trail of sales actions. No system is perfectly secure, but we work to protect your data and notify you of material incidents as required by law.
7. Data retention
We keep data for as long as your account is active or as needed to provide the service, then delete or anonymise it within a reasonable period, unless a longer retention is required by law.
8. International transfers
Data may be processed outside your country by our sub-processors. Where required, we use appropriate safeguards for such transfers.
9. Your rights
Subject to applicable law (including the UAE Personal Data Protection Law), you may request access, correction, deletion, export, or restriction of your personal data, and you may opt out of marketing. To exercise these rights, contact us below.
10. Cookies, children, and changes
We use essential and analytics cookies; you can control them in your browser. The service is for businesses and not directed to children under 18. We may update this policy and will post the new date above.